Hollymoor Tower Dental Surgery - Birmingham

Updated 8 May 2024

We carried out this announced assessment on 13 June 2024. We found the practice had met regulations. The practice had systems to manage risks, and the recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance, and they were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. The practice is in Birmingham and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 6 dentists, 7 dental nurses (including 2 trainee dental nurses, 1 dental hygienist, 1 practice manager, 1 administrator and 1 support staff. The practice had 4 treatment rooms. During the assessment we spoke with 2 dentists and 4 dental nurses.

Updated 8 May 2024

On the day of our visit 6 patient feedback questionnaires were received. Their responses and additional patient feedback we reviewed provided a wholly positive view of the dental team and care provided by the practice. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness.