The Care Quality Commission
  • Dentist
  • Dentist

Archived: Bluedental

456 Brighton Road, South Croydon, Surrey, CR2 6AP (020) 8668 9400

Provided and run by:
Mr. Jasvinder Sokhi

Important: The provider of this service changed. See new profile

All Inspections

13 January 2016

During a routine inspection

We carried out an announced comprehensive inspection on 13 January 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations

Background

Bluedental is located in the London Borough of Croydon and provides predominantly NHS dental services. The demographics of the practice were mixed, serving patients from a range of social and ethnic backgrounds.

The practice staffing consists of one dentist, one trainee dental nurse, a dental hygienist, practice manager (who is also a qualified dental professional) and a receptionist.

The practice is open from 9.00am to 5.00pm on Monday to Fridays. The practice is set on the ground floor and facilities include two consultation rooms, a reception and waiting area, decontamination room and staff room/administration office. The premises were wheelchair accessible however there were toilet facilities were not wheelchair accessible.

The principal dentist is registered with the Care Quality Commission (CQC) as an individual. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

The inspection took place over one day and was carried out by a CQC inspectors and a dental specialist advisor.

We received 35 completed Care Quality Commission comment cards. All the feedback we received from patients was very positive. Patients feedback indicated that staff were professional, caring and gave good explanations. They described the premises as being clean and tidy.

Our key findings were:

  • There was appropriate equipment for staff to undertake their duties, and equipment was well maintained.
  • The provider had emergency medicines and equipment in line with current guidelines for management of medical emergencies in dental practice.
  • Dental instruments were decontaminated suitably.
  • Appropriate pre-employment checks were carried out before staff commenced work in the practice.
  • Patients’ needs were assessed and care and treatment was delivered in line with published guidance, such as from the National Institute for Health and Care Excellence.
  • All clinical staff were up to date with their continuing professional development (CPD).
  • Appropriate systems were in place to safeguard patients from abuse.
  • Patients’ needs were assessed and care was planned in line with current guidance.
  • Patients were involved in their care and treatment planning so they could make informed decisions.
  • Governance arrangements were in place for the smooth running of the practice; the practice had a structured plan in place to audit quality and safety which included the mandatory audits for infection control and radiography.

16 May 2013

During an inspection in response to concerns

The reason for our visit was to check on the cleanliness and infection control at the practice. We did not meet any patients during our visit however from the recent satisfaction surveys that had been completed by the people using the service, we noted they were positive about the practice and the treatment they were receiving. One of the questions in the survey was about the cleanliness of the waiting room and dental treatment room. All the surveys we looked at people had agreed the practice was clean and tidy.

We observed that there were effective systems in place to reduce the risk of the spread of infection. People commented that they felt the practice treatment room and waiting area were clean and they had confidence in the care and treatment provided.

One person wrote 'everyone is always so friendly and helpful'. Another person commented 'excellent dentist'. People were able to express their views about their treatment and were treated with respect.

People using the service were made aware of the complaints system. The practice had an open culture that allowed people to express their views and concerns in a safe and understanding environment.

From our own observations we saw staff treated people using the service with dignity and respect. People were offered advice about aftercare and given choice about times for appointments.

1 March 2012

During a routine inspection

We did not meet any patients during our visit however from the recent satisfaction surveys that had been completed by the people using the service, we noted they were positive about the practice and the treatment they were receiving. We considered that the fact that people continue to use the practice is further confirmation of their satisfaction with the services that the dentist provides.