The Care Quality Commission

Archived: Lostwithiel Dental Surgery

The Old Carriage Works, Brunel Quays, Lostwithiel, Cornwall, PL22 0EN (01208) 873290

Provided and run by:
Mr. Finley Bason

Important: The provider of this service changed. See new profile

All Inspections

9 August 2012

During a routine inspection

We spoke with thirteen people who were visiting the dental practice for treatment or examination. People we spoke with told us 'we can't fault it here', 'we think it is absolutely excellent, very through, very pleasant'. People told us the dentists listened to any concerns they had and took time to explain about dental treatment and options that were available. Everyone we spoke with told us they felt the staff were polite and respectful.

Three people told us parking was a 'nuisance'. We saw that limited parking was only accessible a distance away from the entrance to the practice. However, disabled parking was available; and because of this one person told us 'parking was first class'.

We inspected five of the sixteen outcomes of the Essential Standards. We found the practice to be compliant in all five areas.

We found people's privacy, dignity and independence were respected and people experienced care, treatment and support which met their needs and protected their rights.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. People were protected from the risk of infection because appropriate guidance had been followed.