28 January 2013
During a routine inspection
We spoke with four people in private at the practice address. Everyone we spoke to said that they were treated with respect. They said they signed to say they agreed with the treatment and that they had their treatment options explained to them so that they could make an informed decision about their dental care and treatment. Everyone we spoke with said they received a good service from the practice. One person told us that 'Overall, this is a very good practice. I would not change my dentist. (Name of dentist) is very good he is A1.'
People told us that they had no concerns around the cleanliness of the practice. People described the practice as always being 'spotlessly clean' and 'immaculately clean'.
People told us they did not have to wait long for appointments and that they were always welcomed in a friendly manner. One person said, 'If it is urgent they fit you in straightaway and then arrange a further appointment.'
We were told by the people we spoke with at this inspection they felt safe and relaxed when receiving treatment.
People told us that they had not had any need to complain; but if necessary they would speak either to the dentist or one of the dental nurses.