Infection prevention procedures were being followed to minimise the risk of infection. Decontamination procedures were followed to ensure instruments were being hygienically cleaned.
Following our visit we spoke with six people over the telephone so that we could get their views of the service provided. Everyone we spoke with felt they were given enough information about their treatment options and were always asked about their medical history. One person said 'The dentist explains everything to me'. Another person said, 'They check my medical history, they ask me if I'm allergic to anything'.
We found that people received the planned care and treatment they needed and records detailed the treatment people had received.
Infection prevention procedures were mostly being followed to minimise the risk of infection. We saw that the separate decontamination room did not meet some of the relevant guidelines.
Staff had received appropriate training and development to enable them to deliver treatment to people safely and to an appropriate standard.
There were systems to monitor the quality of service and to improve the service by learning from incidents, errors and near misses.