The Care Quality Commission
  • Dentist
  • Dentist

The Green Dental Surgery

200 West Green Road, Tottenham, London, N15 5AG (020) 8800 7373

Provided and run by:
Mrs. Angela Hoque

All Inspections

10 October 2022

During a routine inspection

We carried out this announced comprehensive inspection on 10 October 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we asked the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic was visibly clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk to patients and staff.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • The dental clinic had information governance arrangements.

Background

The Green Dental Surgery is in the London Borough of Haringey and provides NHS dental care and treatment for adults and children.

There is level access into the building for people who use wheelchairs or those with pushchairs. Car parking spaces are available near the practice.

The team consists of the principal dentist, an associate dentist, 2 trainee dental nurses and a receptionist. The practice has 2 treatment rooms.

During the inspection we spoke with the principal dentist and a dental nurse. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Friday from 9am to 5.30pm.

11 December 2013

During a routine inspection

During our inspection, patients we spoke with gave positive feedback about the care and treatment they received. One patient said, 'Excellent service, excellent care. I am very pleased.' Another patient told us, 'The dentist is very good. I am happy with the treatment.'

Five patients we spoke with said that the dentist had explained to them the treatment options open to them and the costs involved. One patient told us, 'They are very professional. They sent me a reminder when my appointment was due. The dentist explained the options as well as the cost. I am very pleased with the treatment.' Another patient said, 'The dentist always give me good advice.'

Patients also told us that the staff were always friendly and polite. One patient said, 'The staff are very good. The receptionist, the first person you see when you arrive, is always friendly and welcoming.'

The members of staff we spoke with had knowledge of the safeguarding procedures for the protection of vulnerable adults and children.

We found that the service had an effective quality monitoring system in place, which had included regular auditing of all aspects of the practice, including monitoring the infection control procedures. The service followed the hygiene code of practice and the guidelines on the decontamination of surgical instruments issued by the Department of Health.