The Care Quality Commission
  • Dentist
  • Dentist

Archived: 54 Birdsfoot Lane

54 Birdsfoot Lane, Luton, Bedfordshire, LU3 2DG (01582) 493113

Provided and run by:
Mr. Sanjiv Manubhai Jagsi

All Inspections

30 April 2013

During a routine inspection

We were unable to meet with people using 54 Birdsfoot Lane when we inspected the service provider on 30 April 2013. This was because the provider was operating out of another of his locations. He worked different hours at each location and had appointments at The Purley Centre location on the day of our inspection. However the areas of non compliance found during our last inspection of 9 October 2012 involved the need to make changes to policy's and procedures, such as the recruitment and complaints procedures. We looked at these at the location from which the provider was working-The Purley Centre and were told the same changes had been made at both locations.

Since our last visit the service had made a number of improvements, including introducing a system to ensure people's satisfaction with the service. We looked at some of the comments made and saw that overall people were satisfied, with the exception of sometimes having to wait up to 10 minutes for their appointment.

We also saw that the provider had looked at the way new staff would be employed to ensure they were safe and suitably qualified to work with vulnerable adults and children.

A new complaints procedure had been developed which clearly told people what they should expect if they made a complaint and what to do if they were not satisfied with the response.

9 October 2012

During a routine inspection

Our visit to this surgery started at 18.00hrs on 9 October 2012. We spoke with three people and a relative who were waiting for treatment. People told us they were treated politely and the dentist involved them in their treatment plan. However information about the service was not always available for people and they were not asked for their opinions about how the service was run.

People we spoke with told us the staff were helpful and kind, however we could not see documented evidence to show how the provider had checked that staff were suitable to work with vulnerable adults and children.

The service had a complaints procedure but this was not easily accessible to people which could mean that the service did not use complaints to learn from and improve the service