The Care Quality Commission
  • Dentist
  • Dentist

Manor Orthodontic & Implant Clinic

48 Woodberry Grove, London, N4 1SN (020) 8800 8581

Provided and run by:
Mr. Yousif Daniel

All Inspections

5 March 2024

During a routine inspection

We carried out this announced comprehensive inspection on 5 March 2024 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and most life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Manor Orthodontic & Implant Clinic is in the London Borough of Hackney and provides NHS and private orthodontic and private general dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available at the front of the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes the principal dentist, 2 specialist orthodontists, 1 associate dentist, 2 dental nurses and 3 trainee dental nurses. The practice has 3 treatment rooms.

During the inspection we spoke with the principal dentist and 1 dental nurse. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday, Tuesday, Wednesday, Thursday from 10am to 8pm,

Friday from 10am to 6pm

Sunday from 9am to 5.30pm.

20 January 2014

During a routine inspection

We reviewed the files for sixteen people who used the service. We found that all files contained a signed consent form, which stated that they and agreed to the treatment that was being proposed. This had been completed by the parents of children using the service.

We spoke to the relative of one person who used the service. They told us "I was given the information about the treatment when my relative first came. The care and treatment is perfect. They keep to the time here, appointments are always on time so I can collect my relative from school during their break and bring them back on time."

There were effective systems in place to reduce the risk and spread of infection. The provider used guidance from the Health Technical Memorandum 01-05, Infection Prevention Society and its own Infection Control policy to inform infection control practice within the clinic.

We spoke to the relatives of four people who used the service. They all told us that when they visited the clinic it was clean including the toilet areas. They also told us that the orthodontist and dental nurse always wore gloves and masks when providing treatment.

The clinic had a written process for the recruitment of staff. It stated that applicants would be required to attend an interview. Shortlisting would take place based on the evidence that a candidate had the ability to do the job.