Archived: Ms S Suleman Church Lane Dental Practice

We spoke with both dentists, the practice manager and two dental nurses. We reviewed four dental records, two staff files, some of the practice's policies and procedures and their quality audits.

We spoke with eight people who were registered with the practice. People that used the practice told us that they received care and treatment that was planned and met their needs. People told us that they were very satisfied with the service and had been using the practice for many years. Some families had four generation attending appointments.

All consultations were recorded and changes in people's health needs were taken into account when planning any treatment. General health and oral care advice was given as part of the treatment. People we spoke with told us that the practice was always clean and tidy and they had no concerns about the hygiene.

The practice followed a robust recruitment procedure and we saw that the necessary checks were made prior to employment. They monitored their service for the quality of care, safety of treatments and overall patient satisfaction. This ensured that any issues were identified and responded to.