5 December 2012
During a routine inspection
People told us they had discussed the treatment options available to them and felt they were able to make informed choices about their treatment. This shows that people who use the service understood the care and treatment choices available to them. None of the people we spoke with told us they had any difficulty in making appointments. One person told us 'they are good at changing appointments, when I was ill they changed my appointment'.
They told us they felt the practice delivered care and treatment in a way that met their needs. People told us they felt safe at the service and never seen anything of concern. One person told us 'I feel safe definitely; I've never seen anything that bothered me. I doubt I would they (staff) are too open'.
People told us they felt the practice was clean. People told us staff always wore gloves and other protective clothing to prevent cross contamination; this was confirmed by our observation on the day. One person told us 'it's very clean here. They always wear the gloves and give you glasses'.
People told us they had the opportunity to complete patient comment forms. We saw a patient information leaflet contained information about opening times, emergency contacts and the complaints procedure.