The Care Quality Commission

Archived: Bank View Smile Studios

57 Preston New Road, Blackburn, Lancashire, BB2 6AY (01254) 59261

Provided and run by:
Bank View Smile Studios

Important: The provider of this service changed. See new profile

All Inspections

24 September 2012

During a routine inspection

People told us they were happy with the care and treatment they received and commented that they were treated well by the staff and dentists at the practice. Comments included, "It's excellent here" and "The service is priceless". People told us they were able to express their views and opinions and could influence the way their treatment was delivered. A comment made through a patient questionnaire stated, "What impressed me most about the practice is the improvements on offer, customer service and friendliness".

During our visit we saw a range of patient information leaflets situated in the waiting room. We saw a system in place to monitor people's 'satisfaction' with the service. We looked at seven completed patient satisfaction surveys. Comments made confirmed that people's views and opinions had been considered and used to make changes and improvements to the way the practice was run. We observed the staff treating people in a kind, professional, friendly and respectful manner. All consultations took place in private rooms.