8 January 2014
During a routine inspection
Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. We spoke with six patients who spoke highly about the quality of care and treatment provided by dental staff. All said treatment was explained to them in a way they understood, including options for treatment. One patient commented, 'you feel welcomed and well informed, and they try to explain everything in a kind manner.' Another patient responded, 'yes, most definitely and always willing to answer questions if you don't understand,' to the question about whether treatment was explained in a way they understood.
There were effective systems in place to reduce the risk and spread of infection. All the patients we spoke with were positive about the cleanliness of the surgery. Patient comments included, 'lovely, very clean' and 'clean and inviting and warm.' All the patients had recommended the practice to a family member or friend.
Systems were in place to monitor and assess the quality of the service. The practice had a compliments and complaints box located in the reception area. Although, none of the people we spoke had received a questionnaire asking for their feedback, all felt comfortable approaching the dentist with any concerns knowing this would be addressed.
Patient records were kept safely and securely in lockable cabinets within each surgery. Staff had an individual password to access the electronic computer system.