19 November 2013
During a routine inspection
We spoke with three people who attended the dental practice about their experiences of the service provided. With their permission we observed these people when they received treatment. This enabled us to hear what information people were given about their dental health or any proposed treatment. We were also able to see how infection control procedures were carried out.
People told us the dentist gave them information about the treatment options and the costs were explained. They told us they felt comfortable to ask questions about the treatments available and we saw consent was sought prior to any treatment being given.
Everyone spoke well of their dental experiences. One person said, 'I trust them, that means a lot to me.' Another person told us, 'I have been coming for years and years and all my family come too, that says it all.'
People told us all the staff who worked at the practice were polite and respectful. They said the premises were always clean and hygienic. We saw the staff were trained to provide people with appropriate care and dental treatment.
The service was well led, because the provider had systems in place to regularly assess and monitor the quality of the service.