13 August 2013
During a routine inspection
Patients told us that they were happy with the treatment provided at the clinic. One person said 'staff are excellent, they explain everything. They provide a five star service.'
We found that treatment offered was effective, met people's needs and protected their rights. Patients were told how much they were expected to pay for the service provided and explained what their treatment options were.
Patients were protected from the risk of abuse, the provider had taken steps to identify risks and staff attended suitable training.
Staff were aware of infection control guidance and patients were treated in hygienic environment.
The provider had a complaints procedure. Information about how to raise concerns was provided to patients.