The Care Quality Commission
  • Dentist
  • Dentist

Crosby Village Dental Practice

43 Moor Lane, Crosby, Liverpool, Merseyside, L23 2SF (0151) 286 0330

Provided and run by:
Mr. Peter Doyle

All Inspections

1 August 2013

During an inspection looking at part of the service

We carried out this inspection to review the improvements made following on from the last inspection on 29 November 2012. At the last inspection we found staff did not receive formal appraisals and we could not find evidence of training plans for staff's Continued Professional Development (CPD). Whilst staff meetings were held minutes were not routinely taken to show a record of what was discussed and any actions required. We also found a lack of recorded audits (checks) to assess and monitor the quality of the service provided to ensure the safe running of the practice for the patients who used the service.

The provider had submitted an action plan to show us how and when they expected to make the improvements required.

We did not speak with people who used this service on this occasion. We spoke with staff and looked at the records kept at the dental surgery to help evidence the improvements made.

29 November 2012

During a routine inspection

We spoke with three patients who had received treatment at the practice on the day of our inspection. We were told they were very satisfied with the dental treatment they had received. They said the dentists they saw were considerate and treated them with respect. One patient said "I find the staff are friendly and helpful.'

All the patients we spoke with said it was easy to get an appointment. One person told us 'The waiting times are ok, there are no problems usually.' Another patient said 'I am very happy with the service, I can't fault them. If I wasn't happy I wouldn't keep coming back.'

Patients told us the dentists clearly communicated to them what their treatment options were including any potential side effects. Details about charges were provided before any decisions on treatment were made. This meant that patients were able to make informed decisions about which treatment option was best for them.

16 March 2012

During a routine inspection

We spoke with a number of patients about their experiences of the practice and their feedback was very positive.

One person commented; "I am a nervous patient and they are lovely here. They take their time, they're very calm and they talk through everything with me". Another person told us they felt the practice was "Excellent".

People told us they were able to access the service easily and they found it easy to book routine and emergency appointments.

People told us the dentists explained what they had found during examinations and what the treatment options were. They also told us they felt they had been given time and information to make an informed decision about their treatment.

People told us they had been given advice about dental hygiene and the prevention of tooth decay.

Patients told us they completed paperwork about their medical history when they first started using the service and periodically thereafter.

We spoke with a number of patients about the general appearance of the surgery and the cleanliness of the environment. People described the surgery as "Very nice" and "Excellent". People told us they felt the surgery was clean and well organised.