29 November 2013
During a routine inspection
"I am very, very happy with this dentists"
"They always involve me in my treatment"
"I feel safe in their care"
"I have confidence in them"
"It is a clean place and instruments they use are always very clean"
"Staff are great, they do a good job"
"They are very understanding and show concern to me"
"They are very good at patient care"
"They always use gloves and aprons when they treat me"
We saw more comments on an NHS website. Comments included:
"A really excellent service, I was looked after and I was spoken to about the treatment I could have"
"My current dental practitioner maintains this practice's excellent standards, they are always polite, respectful and informative when asked questions about my treatment . They are approachable and have an easy and relaxed manner, that puts you at ease".
This inspection found that the care and welfare of patients was fully promoted by the practice. People using the service were protected from harm. We found that treatment was undertaken in a clean and hygienic environment with care taken to ensure that infections were controlled. We found that patients were were treated by staff who were fully supported to do their role. When treatment was not to the patients' satisfaction, information was available for them to make a complaint and any concerns were always investigated thoroughly until resolved.