15 November 2012
During a routine inspection
Patients told us they were given good information about their treatment and knew what to expect. They said that they felt the service was 'very good ' and 'the staff are very helpful' One person said ' I have been coming here for a long time and all the staff are marvellous.'
They said they were always consulted and they gave full consent about their treatment and check ups and were aware of their costs. They told us there was always a dental nurse assisting the dentist and they could ask as many questions as they wanted about their care.
The patients we spoke to told us that the care they experienced was 'really very good' and that they had no problems. They told us they were happy with the level of service and care offered. And that they were offered advice and good tips regarding health promotion. We spoke to patients who were visiting the practice during our visit. They said that they had no complaints and that the service from all staff was excellent. Patients told us they felt safe and well looked after when they visited the service.
We asked about the practices complaints procedures and one patient told us that if they had any concerns they would speak to the staff.