Croxteth Park Care Home

Updated 23 March 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by 2 inspectors.

Service and service type

Croxteth Park Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service did not have a manager registered with the Care Quality Commission. A manager was in place at the home and had applied to become registered. This means that the provider is legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection and we sought feedback from the local authority. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with 3 relatives about their experience of the care provided. We asked for feedback from 7 members of staff including the manager, regional manager, senior care workers and care workers.

We reviewed a range of records. This included 2 people’s care records, staff supervision records and a variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found.

Updated 23 March 2023

About the service

Croxteth Park is a residential care home providing nursing and personal care to 39 people at the time of the inspection. The service is registered to support up to 42 people in one adapted building. The home is located over 1 level and there are 2 separate units.

People’s experience of using this service and what we found

There had been improvements in the home since the last inspection.

People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were appropriately trained and supervised to enable them to carry out their roles. People were supported to eat a balanced diet.

Care plans were person centred and reviewed regularly to ensure any changing needs were taken into account. There was a complaints policy in place, which was made available in different formats to support people’s understanding. We reviewed some recent complaints and saw they had been responded to in line with policy and procedure.

All notifications had been sent to CQC, and the registered manager understood what was expected of them under duty of candour. Staff told us they enjoyed working at the home, and they felt they could approach the registered manager to help them develop further in their roles or if they had any concerns. There was a robust governance structure in place which highlighted shortfalls in care provision and took action to address them.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement- published 20 May 2021.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

This report only covers our findings in relation to Effective, Responsive and Well-led.

The ratings from the previous comprehensive and focussed inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has improved to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Croxteth Park Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.