28 January 2013
During a routine inspection
One patient told us "We really love this practice" and another said "They are all very helpful". All four patients felt they were treated with kindness and understanding. They also felt the practice was clean and comfortable, one patient said "It was always spotless".
We found that overall the patients trusted the clinicians and that they were being treated in a well organised practice.
We found the practice to be friendly, welcoming and informative. We saw that patients were listened to in all areas of their clinical needs and that the staff were supportive and understanding. Patients were enabled to make informed decisions about their treatment and the practice was well led and well organised.