12 June 2012
During a routine inspection
People were very complimentary about the service and said 'It is very well run, I am impressed with the treatment' and 'I am very satisfied'.
All of the people we spoke to told us that their treatments options were explained to them and they had time to consider their options. People told us that they were shown models so that they could see and feel what braces were like. We saw that records were detailed about the choices of treatments people had. They told us that appointments were made to suit them and they were seen quickly if they experienced any problems.
People said that the practice was 'spotless' and that staff wore protective equipment when treatments were being carried out.
We were told that the staff were very friendly and welcoming and that they knew people by name. People said they felt relaxed and staff were very reassuring.
Staff received a range of training so that they have up to date knowledge and skills in
order to support the people who attend the practice.
There were systems in place to monitor how the practice was run, to ensure people receive a quality service.