The Care Quality Commission

Archived: Church Hill Dental Practice

Loxley Close, Church Hill, Church Hill Development Centre, Redditch, Worcestershire, B98 9JG (01527) 63050

Provided and run by:
Dr. Shantalutchmee Mestry

Important: This service is now registered at a different address - see new profile

All Inspections

4 April 2013

During a routine inspection

As part of our inspection, we spoke with five people who were registered with the practice by telephone. We also spoke with two dentists (one of whom was also the registered provider), two dental nurses and the receptionist (who is also a trained dental nurse) about working at the practice.

People were complimentary about the care and treatment they and their family members (where applicable) received and told us they were given enough information about their treatment options. One person told us: 'Very happy with my treatment' and 'She (dentist) is brilliant in every way'. Another person said: 'She (dentist) is gentle, kind and chats away to make me feel at ease'.

We saw that the practice was clean and well organised and that staff had a good understanding of infection control procedures. We saw that there were arrangements in place to ensure that equipment was kept clean and ready for use.

During our inspection we saw that all staff working at this practice had the required employment checks that ensured people were protected against any risks of abusive practices.

There were arrangements for monitoring the quality of the service and people who used the practice were encouraged to provide feedback about the care and treatment they received. This meant that the provider actively encouraged feedback and used it to influence the way care was provided.