Mews Dental Clinic

Judgements

• Safe

  Regulations met

• Effective

  Regulations met

• Caring

  Regulations met

• Responsive

  Regulations met

• Well-led

  Regulations met

Our view of the service

We carried out this on-site, announced assessment on 14 May 2024. We found the practice had met all regulations. Recruitment procedures reflected current legislation. Overall, the practice had systems to manage risks; however some improvements could be made to ensure action is taken when risks are identified. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. The Mews Dental Clinic is part of Rodericks Dental Partners, a dental group provider. The practice is in Godalming in Surrey and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 6 dentists, 5 dental nurses (including 3 trainees), 2 dental hygienists, 1 interim practice manager and 1 receptionist. The practice had 3 treatment rooms. During the assessment we spoke with 2 dentists, 3 dental nurses, 1 dental hygienist, the receptionist and the practice manager. The practice was supported on the day by 2 of the group’s compliance managers.

People's experience of this service

On the day of inspection, we spoke with 3 patients. Overall, their responses provided a positive view of the dental team and care provided by the practice. Where suggestions were made, we shared this with the practice. They told us this would be reviewed and where appropriate, action would be taken. The practice routinely gathered patient feedback and this was shared with staff. From the recent feedback we were shown, patient comments included “I was really impressed by the professionalism of all of the team and the treatment I received”, “My dentist is really friendly and makes me feel at ease” and “It was informative and action was immediate.”