Our current view of the service
Updated
7 May 2024
We carried out this on-site announced assessment on 17 September 2024.
We found the practice had met regulations.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place.
The practice had systems to manage risks.
The Dental Centre is in Cuffley, Hertfordshire and provides NHS and private dental care and treatment for adults and children.
The practice had a very small step into the practice and was accessible to wheelchair users. Car parking spaces, including dedicated parking for disabled people, were available near the practice.
The practice had 3 treatment rooms. During the assessment we spoke with the principal dentist and 2 associate dentists, 3 dental nurses, 1 dental hygienist, and 1 receptionist.
People's experience of the service
Updated
7 May 2024
Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service. We received feedback from 11 patients. On the day of the assessment we collected patient feedback from a further 8 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included,” “The staff are all friendly and knowledge. I am happy to trust them with my teeth” and “I have always had first class treatment from The Dental Centre, Cuffley.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. One patient told us “Amazing service, always get me an appointment when I need one. Lovely people and make me feel comfortable and at ease.”
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.