Archived: Attleborough Dental Surgery

People said the staff were very caring and considered their anxieties and how to reduce any stress. People felt involved in making decisions about the dental care they received and were given the information they needed about this and the costs involved. People told us they were given time to consider the options available to them and were never put under pressure to have a specific treatment. One person told us, 'The dentist explained about what was possible, so I had all the information before making my decision.'

People we spoke with knew how to complain but had never had cause to do so. They told us they would speak to the dentist if they were unhappy with anything. We saw there were leaflets available in the reception area which gave people information on how to make a complaint. One person commented, 'I'm very satisfied. I would have moved to another dentist if I wasn't happy with them.'

There was a range of information available to people attending the practice about the services provided and the costs. Useful information on maintaining good dental health and general wellbeing was available within the waiting area.

People we spoke with said everything always looked clean and they were satisfied with the standards of cleanliness. They told us they saw staff washing their hands and using disposable gloves. People were always provided with glasses to protect their eyes and aprons when receiving treatment. One person told us, 'I'm very particular about cleanliness, the surgery is always spotlessly clean.'

All the staff we met were professional in their manner and enthusiastic about their work.

We saw that suitable arrangements for control of infection and the decontamination of instruments were in place. Staff were able to show us the decontamination process and describe how the equipment was monitored to ensure it was working efficiently.