18 February 2013
During a routine inspection
We found that a testimonial book was in the waiting room where we found comments such as " I found my visit to the dentist friendly and efficient" and another said "Very friendly experience -- efficient and friendly as usual".
We found the practice was friendly, welcoming and informative and the patients we interviewed felt the same.
We saw that patients were listened to in all areas of the practice, which we found to be clean and comfortable throughout. The patients we spoke with also stressed how clean and comfortable they found the practice.
We found that patients were able to give consent for treatment appropriately and the staff were well trained and caring. The practice was well led and the staff were observed to be well organised.