14 January 2013
During a routine inspection
During the inspection we spoke with two dentists (one of whom was also the registered provider) and two dental nurses and observed a consultation. After our inspection visit, we spoke by telephone with eight people who were registered with the practice or their representatives to ask them about their experiences of the service.
The people we spoke with were generally complimentary about the service they had received. Their comments included, 'I like him (the dentist) he puts you at your ease' and 'By far the best dentist I have been to.' One person did tell us they had had some problems with ill fitting dentures but this was now being resolved. People told us they were given the information they needed to be able to make an informed decision about their treatment.
Staff received a range of training so that they had up to date knowledge and skills in order to treat people safely when they attended the practice.
People told us that the practice was clean and tidy and we found that the provider had effective infection control procedures in place minimising the risk of infection for people using the service.
There were systems in place that ensured people using the service were asked their views about the service so the provider could use the information to improve.