13 November 2012
During a routine inspection
People told us they were very satisfied with the dental care and treatment provided and that they were always given a full explanation of treatment options. One person said, "I am having treatment today. I know exactly what he (the dentist) is doing, the costs have been fully explained and I know what the different charges and levels are." Another person said, "The dentist is wonderful, fully explains everything, I have real confidence in him and I wouldn't go back to anyone else." Another person spoken with said the education and support provided to them by their dentist helped them to stop smoking, which has had a positive impact upon their dental care. We found that appropriate records were in place.
We found that people were protected from the risk of infection as care was delivered in a clean and hygienic environment and appropriate checks had been undertaken.
We found appropriate recruitment practices to be in place and the practice had an effective system for dealing with complaints.