Ashton View Nursing Home

Updated 12 April 2023

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 2 inspectors and an expert by experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Ashton View is registered with CQC as a ‘care home’ and CQC regulates both the premises and the care provided. This inspection did not cover the key question, ‘Is the service Safe’, therefore the safety of the premises was not looked at on this occasion.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced, we visited the home on 14 March 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 7 people who used service and 4 relatives about their experience of the care provided. We spoke with 14 members of staff including the registered manager.

We reviewed a range of records. This included staff training records and records associated with the provider's quality monitoring systems.

Updated 12 April 2023

About the service

Ashton View is a care home with nursing operated by HC-One Ltd located in Wigan. Ashton View is registered with CQC to provide care for a maximum of 58 people. There were 55 people using the service at the time of the inspection.

People's experience of using this service and what we found

At our last inspection we identified concerns regarding the documentation of the Mental Capacity Act and best interest decisions, record keeping and governance systems. We found improvements had been made in these areas at this inspection.

People said they received enough to eat and drink and staff told us they received the necessary training and supervision to support them in their roles. People had access to the necessary healthcare as needed, such as dentists.

There were systems in place to seek feedback from people living at the home, including the use of satisfaction surveys and staff/residents’ meetings. The home also had a number of links within the local community and worked well with partner agencies including the local authority.

Rating at last inspection

The last rating for this service was requires improvement (published July 2021) and the provider was in breach of regulations relating to good governance. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection, enough improvement had been made and the provider was no longer in breach of regulations.

Why we inspected

We undertook this focused inspection to check the provider had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the key questions Effective and Well-Led. For those key questions not inspected (Safe, Caring and Responsive), we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Ashton View on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect. For more details, please see the full report which is on the CQC website at www.cqc.org.uk