UK MES HQ

Updated 11 October 2019

UKMES is operated by UK Medical and Event Services (UKMES) Ltd. It is an independent ambulance service in Stafford in Staffordshire. The service primarily serves the communities of the Stafford area although some events can be held in other areas.

This was the service’s first inspection since they opened in 20 July 2016.

The service has had a registered manager in post, but the provider was in the process of application to change the registered manager.

The service is registered for the following activities: Transport services, triage and medical advice provided remotely. The provider was applying to CQC to add the following activity: Treatment of Disease, Disorder or Injury.

Updated 11 October 2019

UKMES is operated by UK Medical and Event Services (UKMES) Ltd. The service provides emergency and urgent care and a patient transport service.

We inspected this service using our comprehensive inspection methodology. We carried out the inspection on 12 and 13 February and 1 March 2019.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led?

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

We highlight good practice and issues that service providers need to improve and take regulatory action as necessary.

We found the following areas of good practice:

• Care and treatment were delivered safely and effectively with good risk assessments in place.

• Professional guidelines were in place to support staff.

• The service was pro-active in ensuring the safety of patients.

• Staff delivered care and treatment with care and compassion and treated patients as individuals.

• Staff had a good understanding of the Mental Capacity Act (2005) and how this may affect patients they treated.

• Staff were trained to meet the needs of patients and their competencies were regularly assessed.

• The service was responsive to the needs of patients as a community and individually.

• The service was well-led, and the culture was open and inclusive.

• The service had developed quality and sustainability and was now ready to grow as an organisation.

We also found the following issues that the service provider needs to improve:

Following this inspection, we told the provider that it should make some improvements, even though a regulation had not been breached, to help the service improve.

• Continue with application to CQC to change the Registered Manager.

• Continue with application to CQC to add the activity - Treatment of Disease, Disorder or Injury.

• Encourage innovation and improvements.

Ann Ford

Deputy Chief Inspector of Hospitals (area of responsibility), on behalf of the Chief Inspector of Hospitals

Updated 11 October 2019

The service provided safe effective care which was responsive to the needs of the patients.

Care and treatment were delivered with compassion, dignity and respect.

The service was well-led, and the culture was open and inclusive.

The service had developed quality and sustainability and was now ready to grow as an organisation.