21 October 2013
During a routine inspection
"We covered everything...I was given all the information I needed."
"For me, it's important to find somewhere that's good...I looked at lots of places before I chose here...I chose it because they must be good, looking at the awards they've won...It's top notch, I'd definitely recommend it."
"The dentists are good and pleasant...All the staff here are good."
"I'm sure I could raise concerns with anyone and they'd take me seriously."
People were treated with dignity and respect during all their dealings with the practice. We found the layout leant itself to privacy for people when speaking with reception staff. The practice had made information available for people in many way to help them to make informed choices about their dental treatment.
People received treatment that was safe and based on an holistic assessment of their individual requirements. The practice had appropriate measures in place to deal with foreseeable emergencies.
The practice was clean and orderly. Good decontamination and infection control processes helped to reduce the risk of cross contamination.
Staff employed by the practice underwent a recruitment process which was fair and open and the provider made necessary checks to ensure staff were fit to undertake the role before any offer of employment was made.
The provider had effective systems in place to monitor and assess the quality of service people received from the practice.