Longview Primary Care Centre

Updated 19 August 2022

Longview Primary Surgical Services Limited operates from within purpose-built premises located at Longview Primary Care Centre. Ear, Nose and Throat (ENT) consultations are carried out at Manor Farm Primary Care Centre, Liverpool.

They provide minor surgical procedures and operations to people aged 16 years and over, such as removal of skin lesions under local anaesthetic, joint injections, vasectomy and ear, nose and throat consultations.

Longview Primary Care Centre consists of two doctors who are specialists in their field of work, assisted by a healthcare assistant. The clinical team are supported by an administrative team, coordinator and a practice manager.

Opening hours/hours of operation:

Tuesday 9am -1pm

Thursday 1.30pm - 5pm

Friday 2pm - 5pm (ENT clinic)

The service is registered with CQC under the Health and Social Care 2008 to provide the following Regulated Activities:

• Diagnostic and screening procedures
• Surgical procedures
• Treatment of disease, disorder or injury

How we inspected this service

Before visiting we reviewed a range of information we hold about the service and asked the service to send us a range of information. This included their latest statement of purpose, details of staff employed including, their qualifications and proof of registration with their professional bodies. As part of the inspection we reviewed feedback gathered from patients, spoke to the registered manager, service coordinator and a member of the administrative team, and reviewed a range of documents.

We visited the service centre at Longview Primary Care Centre. We did not visit Manor Farm Primary Care Centre; however, we did review information regarding the safety and suitability of this site.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 19 August 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Longview Primary Care Centre (operated by Longview Primary Surgical Services Limited) as part of our inspection programme. This location was previously inspected in 2017 (comprehensive inspection) but not rated.

The provider Longview Primary Surgical Services Limited offers minor surgical procedures under contract from the local NHS Place- Knowsley, which is part of NHS Cheshire and Merseyside integrated care board. It is based within Longview Medical Centre, Huyton.

The lead doctor is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the time of the inspection there were no patients attending or receiving regulated services and we were unable to ask them about the service. However, we reviewed comments from patients that the service had received as part of its continuous satisfaction survey conducted.

Our key findings were:

• Patients received care that was delivered safely and effectively.
• Clinicians assessed patients according to appropriate guidance, legislation and standards and delivered care and treatment in line with current evidence-based guidance.
• There were enough staff who were suitably qualified and trained.
• Patients received detailed and clear information about their proposed treatment which enabled them to make an informed decision. This included risks and benefits of treatment.
• Pre-operative and post-operative care and advice was clear and available.
• Patients were offered appointments and treatment in a timely manner convenient to them.
• Information about services and how to complain was available.
• There was a governance framework in place in order to gain feedback and to assess, monitor and improve the quality of the services provided.

The area where the provider should make improvements are:

• Improve and develop the clinical audit programme in place.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care