The Care Quality Commission
  • Dentist
  • Dentist

Archived: Dentistry @ 442

442 Birch Road, Wardle, Rochdale, Lancashire, OL12 9LH (01706) 372088

Provided and run by:
Dr Sharon Walsh and Mr Martin Walsh

Important: The provider of this service changed. See new profile

All Inspections

14 May 2012

During a routine inspection

We received feedback from several patients who visit the practice. Patients commented about the staff and the service they received. Their comments included; 'Very courteous, polite and patient', 'The service is very efficient, effective and friendly' and 'Excellent'. Staff were described as; 'respectful, professional and supportive'.

Patients confirmed they were informed and consulted with about their treatment as well as information being provided in writing. They told us; 'A number of options were discussed as well the different costs' and 'Very clear and balanced information given'.

Patients were aware of the complaints procedure and had received a copy of the complaints leaflet. One person said if they had any concerns they 'would have the confidence to tell the dentist or any of the staff'.

We were told by patients that they found the environment to be clean and tidy and in their opinion good hygiene standards were maintained.

Patients also confirmed that they saw staff wearing protective clothing such as aprons, masks and gloves and regularly washed their hands. One patient old us they were 'provided with goggles and an apron' when receiving treatment.