Archived: Restgarth Care Limited Also known as Restgarth Network Health and Social Care

We spoke with seven staff, the registered manager , the office manager and community healthcare professionals who worked with carers from Restgarth Care in people's homes.

We saw people had been given the opportunity to sign their care plans and consent to care and support being provided.

We found people's needs were assessed, and care and support was planned and delivered in line with their individualised care plan.

Restgarth Care had procedures in place to protect people from the risks associated with the use of equipment.

We saw appropriate employment checks were undertaken by Restgarth Care before staff began working for the agency.

Records were stored securely in order to protect people's confidentiality.

We looked at some care records. They included a care plan, daily evaluation records and risk assessments which had been regularly reviewed.reviews.

All of the people we spoke to, who used the agency, told us they felt safe when staff entered their own homes.

The agency had polices in place for safeguarding of vulnerable adults. The policy included local contact details of where staff should report concerns and made reference to Cornwall County Council's safeguarding 'alerters guide'.

We saw the staff were up to date with all their mandatory training such as safeguarding, food hygiene and manual handling. We saw there were support systems in place to ensure the care workers could carry out their role effectively.

The provider had systems in place to review policies and procedures and audit completed documentation for example to ensure the service was working within best practice guidance.