Updated 16 January 2019
Derby Urgent Care Centre opened in April 2015 and provides a nurse-led walk-in see and treat service for the population of Derby. The service is also available for patients who work or are passing through the Derby area, regardless of whether they are registered with a GP service elsewhere or not. The service is commissioned by South Derbyshire Clinical Commissioning Group (CCG) to provide assessment, care and treatment for both minor injury and minor illnesses.
The service is one of 10 registered services managed and operated by One Medicare Ltd (the provider). These include urgent care centres, GP practices, and walk-in services. The provider’s head office and operations centre is based near Otley in West Yorkshire. One Medicare Ltd has been the provider of this service since 2008, when it was classed as an open access centre.
The staffing structure consists of a nurse-led model with three advanced nurse practitioners who are prescribers, two nurse practitioners, a junior nurse practitioner, and three health care assistants. The service was in the process of recruiting four more advanced practitioner posts.
The day-to-day operational management of the service was led by a Clinical Services Manager who was also the Registered Manager for the centre. At the time of our inspection, this post had recently become vacant. However, interim arrangements had been put in place to ensure continuity. The service was currently supported by the provider’s Associate Director of
Operations & Performance, who is an advanced nurse practitioner and could also provide clinical support as needed. The administration team is headed by an Office Manager with four part-time receptionists and an administrator.
Derby Urgent Care Centre is registered with the CQC to provide the following regulated activities:
- Diagnostic and screening procedures
- Family planning
- Maternity and midwifery services
- Surgical procedures
- Treatment of disease, disorder or injury
All the regulated activities are offered from:
Derby Urgent Care Centre
Osmaston Road
Derby
DE1 2GD
The service has been inspected by the Care Quality Commission before. You can find all the previous reports by accessing our website and clicking on the “all reports” tab for Derby Urgent Care Centre.
The service displayed the previous inspection ratings in the patient waiting area. The previous inspection report was not displayed on the provider’s website, but the provider informed us that this was currently being reviewed and the report would be available on their website when this had been completed.