21 March 2012
During a routine inspection
All the patients said they had enough information about the services and treatment provided. They told us they got appointments at convenient times and generally they did not have to wait too long. One patient said, 'If they are running late they will let us know'. Another said, 'I recently needed an urgent appointment and I was fitted in straight away at a time that suited me'.
The five patients we spoke to said they were happy with the care and treatment they receive and have confidence in the skills and experience of staff. For example, one patient said, 'It is excellent here. I feel confident about the treatment I receive and if I have a problem staff will sort things out for me'.
Patients also told us that treatment options and plans were fully explained to them including what to expect, the risks and benefits and the costs. One patient said, 'I am always given good advice'. Another said, 'Everything was explained in plain English'.
All the patients told us they had had their medical history taken and this information was regularly updated when they came for check-ups or treatments.