Updated 3 May 2017
We carried out this announced inspection on 13 April 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
We told the NHS England that we were inspecting the practice. They provided information which we took into account.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Chingford Dental Surgery in Chingford, London provides NHS and private dental treatment to patients of all ages.
There is level access for people who use wheelchairs and for people with pushchairs. Car parking spaces for patients with disabled badges are available near the practice.
Practice staffing consists of two principal dentists, seven associate dentists, one orthodontist, three hygienists, six dental nurses and two receptionists
At the time of the inspection the practice did not have a registered manager in post. This was being implemented and the practice manager was in the process of applying to the Care Quality Commission.
The practice is open Monday to Thursdays 8.30am to 7pm, Friday and Saturday 8.30am to 1pm.
The practice facilities include six treatment rooms, a decontamination room, reception/waiting area office/X-ray room and staff room.
On the day of inspection we collected 21 CQC comment cards filled in by patients and spoke with four other patients. This information gave us a positive view of the practice. Patients told us that they were happy with the treatment and advice they had received.
During the inspection we spoke with the one of the principal dentists, one associate dentist, two dental nurses and one receptionist. We looked at practice policies and procedures and other records about how the service is managed.
Our key findings were:
- The practice appeared clean and well maintained.
- The practice had infection control procedures which reflected published guidance.
- Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
- The practice had systems to help them manage risk.
- The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
- The practice had thorough staff recruitment procedures.
- The clinical staff provided patients’ care and treatment in line with current guidelines.
- Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
- The appointment system met patients’ needs.
- The practice had effective leadership. Staff felt involved and supported and worked well as a team.
- The practice asked staff and patients for feedback about the services they provided.
- The practice dealt with complaints positively and efficiently.
- The practice had thorough staff recruitment procedures. However improvements could be made