3 One One Dental Care

Updated 30 April 2024

We carried out this announced on-site assessment on 17 May 2024. We found the practice had met regulations. The practice had systems to manage risks, and the recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance, and they were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. 3 One One Dental Care is in Barnet and provides private dental care and treatment for adults and children. At the time of our assessment, the dental team included 2 principal dentists, 2 associate dentists, 1 visiting implant dentist, 4 qualified dental nurses, 2 trainee dental nurses, 4 dental hygienists, 2 visiting dental hygienist and 3 receptionists. The practice had 4 treatment rooms. During the assessment we spoke with the 2 principal dentists, 1 associate dentist, 1 dental nurse and 2 receptionists.

Updated 30 April 2024

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. Between 1 May and 16 May, we received feedback from 6 patients. Comments included, ‘I have undergone multiple complex procedures. Every procedure has been carried out to the highest quality and with compassion at all times’, ‘ The whole team at 3OneOne are exemplary across the board from the dentists, hygienists and the amazing receptionists’ and ‘ The entire administrative service is exemplary and the whole experience is seamless. Appointments are always on time.’ On the day of inspection, we received patient feedback from 10 patients. Their responses provided a positive view of the dental team and care provided by the practice. Staff gathered feedback from patients and displayed the outcome of patient satisfaction surveys in the waiting room. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Patients commented positively about the standards of cleanliness.