Glenelg Support Limited

Updated 20 December 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service provides care and support to people living in ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a relatively small service and we needed to be sure that the registered manager would be in the office to support the inspection.

We visited the office location on 29 October 2019, met with six people at three addresses and made telephone calls to three relatives on 31 October 2019.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the relevant local authorities. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with seven people who were supported by the service and three relatives about their experience of the care provided. We spoke with 12 members of staff including the registered manager, operations manager, support workers and other staff.

We reviewed a range of records. This included three people’s support plans and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision and appraisal records. A variety of records relating to the management of the service, including policies and procedures were also reviewed.

Updated 20 December 2019

About the service

Glenelg Support Limited is a supported living service providing personal care to people living in their own homes. The service supports people who have a learning disability, physical disability and/or mental health needs. At the time of our inspection the service supported 81 people living in their own homes.

People lived in a variety of domestic-style properties, which were based within the local communities, in keeping with other neighbouring properties and had access to local amenities and transport. People shared the communal parts of their homes, such as living rooms, kitchens and bathrooms and all had their own bedrooms.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People said they felt safe and happy being supported by staff. One person commented, “I’m happy where I’m living, I can talk to the staff, I trust them and they listen to me.” People were safeguarded from the risk of abuse and the service had engaged with the people it supported to help them understand what safeguarding is and take an active role in this area.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives gave us positive feedback about the staff at the service. One person said, “[The staff] are all kind and wonderful. The staff understand me and my needs, they support me with everything, they’re like my family.” Staff clearly knew the people they supported well and people were comfortable and happy with the staff supporting them.

People’s care plans were person-centred, detailed, regularly reviewed and gave staff the information they need to safely and effectively support people. People were supported to access their local community and to pursue their hobbies, interests and job opportunities.

There was a positive, caring and person-centred culture amongst the staff at the service. The service valued people’s views and experiences and used their feedback to help develop the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 23 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.