The Care Quality Commission
  • Dentist
  • Dentist

Archived: Total Orthodontics Cockermouth

72 Kirkgate, Cockermouth, Cumbria, CA13 9PH (01900) 824111

Provided and run by:
Derwent Dental Care Limited

Important: This service is now registered at a different address - see new profile

All Inspections

27 September 2013

During a routine inspection

On the inspection we saw and heard staff speaking with people in a respectful manner and the staff we spoke with understood the requirements for privacy, dignity and confidentiality. One person waiting for treatment told us that they were "very happy" with the level of information they had received. "The staff are very good at explaining, the information discussed is always very clear and all staff give a full explanation of treatment options. They are happy to go through things again if I don't understand.' On a tour of the premises we saw there was suitable equipment which the dentists and hygienist would need to provided dental treatments.

We saw that people's records were held in a paper format and contained details of people's treatment options and treatment plans. The person we spoke with confirmed that the dentist always checked their medical history at the start of any treatment plans. They told us, 'It is a warm and friendly practice. I am satisfied with the care I receive here.' The practice facilities were clean and well maintained with appropriate floor and surface coverings and there was suitable decontamination procedures adhered to. We found that staff received appropriate professional development and were able to obtain further qualifications. Staff told us that they had on going formal supervision and appraisal on a two yearly basis. They confirmed to us that they felt they could discuss anything with the dentist without going through a formal system.

We found that the practice did have a system in place which enabled them to regularly assess and monitor the quality of service that people received. We found that audits had been undertaken regarding hygienist referrals, hand washing and infection control, providing written estimates for people, completion of care records, medical histories and consent. All audits were recorded and any problems identified were supported by actions.