Archived: KS Dental Urmston Manchester

All areas were clean and tidy and there was clear signage. The practice produced a leaflet containing patient information and there were posters in the waiting room offering advice and information.

Staff were seen to treat patients with respect and courtesy and helped ensure patients' dignity and privacy. Emergency medical equipment was in place and staff undertook annual training in cardiopulmonary resuscitation (CPR).

Decontamination processes were followed and hygiene procedures adhered to, minimising the risk of cross infection.

We looked at a sample of electronic records, which contained up to date medical information. Patients were provided with explanations of their treatment options.

Staff had access to regular training and development. We spoke with two members of staff who felt they were well supported in their employment.

We spoke with six patients who were all positive about the treatment and care they received at the practice. One person said of the care, 'It is always exceptional', and described the environment as, 'Immaculate'. Another patient described the care as 'excellent'.

There was a complaints procedure, summarised in the patient leaflet. Patient feedback was sought via forms on reception; results were used to inform improvements to the service. Audits were regularly undertaken and issues addressed as necessary.