- Dentist
Hillsborough Family Dental Centre
Report from 2 May 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site, announced assessment on 24 July 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Hillsborough Family Dental Centre is part of Nationwide Healthcare Providers, a dental group provider. The practice is in Hillsborough, Sheffield and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 2 dentists, 3 dental nurses, 1 practice manager and 2 receptionists. The practice had 4 treatment rooms. During the assessment we spoke with 1 dentist, 2 dental nurses and the practice manager. We also spoke with the group clinical quality and care manager.
People's experience of this service
During our assessment, we saw patient feedback from 3 patients. Of the 3 patients that responded, their comments were all positive. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness.