The Care Quality Commission
  • Dentist
  • Dentist

Archived: Berners Dental Practice Limited

40 Berners Street, Ipswich, Suffolk, IP1 3LU (01473) 258557

Provided and run by:
Berners Dental Practice Limited

Important: The provider of this service changed. See new profile

All Inspections

23 August 2013

During a routine inspection

During our inspection we spoke with three people attending dental appointments. With their permission we accompanied two people during their consultation and treatment. People were positive about the quality of service they received. One person told us that they had no complaints. One person told us, "I have brought my (relative) as I get a good service." We saw that staff treated people in friendly, respectful and courteous manner.

People were fully involved in the decisions about their dental care and treatment. We heard the dentist ask people if there had been any dental problems since they were last seen. Where people said that they had, we saw that the dentist acted on the information given.

We saw that the service complaints procedure operated effectively. However, some of the information contained in it was out of date.

Not all people employed by the service had had the appropriate checks carried out or a risk assessment carried out to mitigate the risk of abuse.