The Care Quality Commission
  • Dentist
  • Dentist

Archived: Colindale Avenue

49 Colindale Avenue, London, NW9 5EP (020) 8205 0337

Provided and run by:
Mr. Nilesh Patel

Important: The provider of this service changed. See new profile

All Inspections

5 November 2013

During a routine inspection

We spoke with four patients on the day of our visit and reviewed feedback from patients on completed satisfaction questionnaires. Patients were satisfied with the dental care and treatment provided. Patients told us that treatment options had been clearly explained to them. For example, one patient said, 'the dentist explains the options, and the approximate costs and then you choose want you would like.' Another patient told us 'you can speak openly with the dentist; he asks you what you feel about things.'

Patients were happy with the quality of treatment provided. For example, one patient said, 'the dentist always seems to take great care and the work he does lasts a long time.' Another patient said, 'the dentist is really experienced and knows what he is doing.'

The service was undergoing significant refurbishment on the day of our visit. Patients commented that they liked the new d'cor and considered it very modern. Patients said the practice was always very clean and they observed appropriate levels of hygiene. Effective systems for infection control were being implemented in the practice and dental instruments were decontaminated in a way that minimised the risk of infection.

Patients felt safe with the dentist and confident in their skills. Staff demonstrated the knowledge and skills needed to protect people from possible abuse. There was an effective system in place for dealing with complaints.