Archived: Mr Lalitkumar Khiroya - Leys Road

We inspected the service again, to check improvements had been made. During this inspection, we found that staff were testing and recording water temperatures on a monthly basis, as part of the service's measures to prevent a contaminated water supply.

We also found that staff were now using an antimicrobial solution as part of the flushing (the continuous running of water for a period of time designed to reduce bacterial growth in water lines and pipework) of dental unit water lines (DUWLs). We saw that the service maintained records of this process. This meant there were now appropriate systems in place to reduce the risk of incidence of Legionella and/or a contaminated water supply.

During our inspection, we found each person's chronology of treatment had been documented. We found that each person had their medical history and any risk factors specific to them reviewed and recorded. We saw that arrangements were in place to deal with foreseeable emergencies, including the provision of items for use in an emergency.

We found that staff were appropriately qualified and registered and receiving professional development relevant to their roles. We saw the environment was clean. However, some processes designed to prevent the risk of infection were lacking or did not meet specification.

We found the service had a complaints system in place. Information about the complaints procedure was available to people who use the service.