The Care Quality Commission
  • Dentist
  • Dentist

Archived: Burnawn House Dental Surgery

Burnawn House, High Street, Raunds, Wellingborough, Northamptonshire, NN9 6HS (01933) 624692

Provided and run by:
Mr. Eric Chan

Important: The provider of this service changed. See new profile

All Inspections

25 April 2017

During a routine inspection

We carried out this announced inspection on 25 April 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Burnawn House Dental Surgery is in Raunds, Northamptonshire and provides NHS and private treatment to patients of all ages.

There is level access for people who use wheelchairs and pushchairs. Car parking spaces are available near the practice.

The dental team includes one dentist, one dental nurse and one receptionist. The practice has one treatment room.

The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

On the day of inspection we collected 29 CQC comment cards filled in by patients. This information gave us a positive view of the practice.

During the inspection we spoke with one dentist, one dental nurse and one receptionist. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open: Monday to Friday from 9 am to 5.30 pm.

Our key findings were:

  • The practice was clean and well maintained.
  • The practice had infection control procedures which reflected current published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available with the exception of one size of oro-pharyngeal airway and a child sized bag self-inflating bag.
  • The practice had systems to help them manage risk.
  • The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The practice had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The appointment system met patients’ needs.
  • The practice had effective leadership. Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.

8 March 2013

During a routine inspection

We visited Burnawn House Dental Practice on 08 March 2013. We spoke with all the staff and Mr Chan the dentist.

We gathered evidence of people's experiences by talking to patients at the practice. The people we spoke with said they were happy with the service they received.

One person told us, 'I am perfectly happy with the service, it is a pleasant and welcoming place.'

They told us that the dentist discussed the options available to them for any treatment they might require.

We were told that staff were caring and were supportive when considering people's needs. A person we spoke to told us, 'The staff know their jobs and are professional and approachable.'

People we spoke with told us they had not needed to raise any concerns. However, they would speak to the staff if they were unhappy with anything and were confident the provider would resolve any problems. We saw there were leaflets available in the reception area which gave people information on how to make a complaint.

There was a range of appropriate information available to people attending the practice about the services provided, oral health and the costs of treatment.