Mount Road Dental Surgery

Updated 4 February 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the practice was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The inspection took place on the 29 October 2015 and was undertaken by a CQC inspector and a dental specialist advisor. Prior to the inspection we reviewed information submitted by the provider and information available on the provider’s website.

The methods used to carry out this inspection included speaking with patients, the dentist, dental nurses and reception staff on the day of the inspection, reviewing documents, completed patient feedback forms and observations.

Three people provided feedback about the service. Patients were positive about the care they received from the practice. They were complimentary about the friendly and caring attitude of the dental staff.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 4 February 2016

We carried out an announced comprehensive inspection on 29 October 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Mount Road Dental Surgery is located in the Royal Borough of Kingston Upon Thames and provides a range of NHS dental services and services to private patients. The demographics of the practice included some transient populations with the majority of patients being white British.

The practice is open Monday to Friday from 8.30am-5.30pm. The practice facilities include two consultation rooms, a reception and waiting area, decontamination room and a staff room. The premises are wheelchair accessible and have facilities for wheelchair users including an accessible toilet.

We spoke with three patients during the inspection. Patient feedback was positive about the service. They told us that staff were polite and helpful and always treated them with respect. They described the service as professional. Information given to them was appropriate and clear and when relevant information about fees was made clear before they commenced treatment.

Our key findings were:

• Patients’ needs were assessed and care was planned in line with current guidance.
• Patients were involved in their care and treatment planning so they could make informed decisions.
• There were effective processes in place to reduce and minimise the risk and spread of infection.
• There was appropriate equipment and access to emergency drugs to enable the practice to respond to medical emergencies. Staff knew where this equipment was stored.
• All clinical staff were up to date with their continuing professional development.
• There was appropriate equipment for staff to undertake their duties which was well maintained.
• Appropriate governance arrangements were in place to facilitate the smooth running of the service, including a programme of audits for continuous improvements.