Hollins Bank Care Home

Updated 7 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

We received information of concern about infection control and prevention measures at this service. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 11 February 2021 and was unannounced.

Updated 7 April 2021

About the service

Hollins Bank Care Home is a care home providing personal care to 37 older people at the time of our inspection. The service can support up to 44 people in single bedrooms. Accommodation is provided over two floors with lift access and there are sufficient bathing and communal spaces to meet people’s needs. Hollins Bank Care Home will be referred to as Hollins Bank within this report.

People’s experience of using this service and what we found

The registered manager had sufficient staffing to meet people’s needs in a timely way. People said they felt safe. One person stated, “I always feel safe, I have never felt unsafe.” People confirmed they received their medication as prescribed. One person told us, “Yes, I always get them at the same time.” The management team had effective procedures to retain a safe environment.

The registered manager discussed, agreed and developed care plans to ensure staff met people’s health needs. Those we spoke with said they were offered a choice of enjoyable meals. One person stated, “I always enjoy my food.” People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. A staff member explained, “We are all very knowledgeable about mental capacity and make sure we never restrict people's freedom.”

The registered manager and staff delivered an inclusive care model to support each person’s diverse and cultural needs. People and relatives were very keen to tell us how kind and courteous staff were. A relative commented, “They are now part of our extended family.”

The registered manager assessed people’s needs and developed person-centred care plans to guide staff to meet their requirements and preferences. People confirmed they were fully occupied. One person said, “I have fun.” People and their relatives told us they understood how to raise concerns. One person stated, “I have never complained, I feel comfortable here.”

The registered manager had a variety of forums to assess quality assurance. They promoted an open, welcoming atmosphere to optimise people’s wellbeing. A staff member told us, “[The registered manager]'s mad, she's always in the lounge getting people up, dancing and having a laugh. She's great.”

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published 05 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.