Extended Access Clinic : Bermondsey Spa Medical Centre

Updated 16 May 2019

Extended Access Clinic : Bermondsey Spa Medical Centre is located at 50 Old Jamaica Road, Bermondsey, London, SE16 4BN

The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, family planning, and treatment of disease, disorder or injury.

is a service delivered by Quay Health Solutions which is a GP federation with 17-member GP practices. The service was established using funding from the Prime Minister’s challenge fund.

The practice offers appointments from 8 am to 8 pm seven days per week. The service has two GPs working at the service on week days and one GP at the weekends. Nursing appointments were available Monday 12 pm - 8 pm, Wednesday 8.30 am – 12.30 pm, Thursday 8 am - 2 pm, Friday 8 am – 8 am, Saturday 8.30 am - 3.30 pm. The provider also offered appointments with a First Contact Practitioner who could treat patients with musculoskeletal problems since December 2018 on Tuesday 10 am – 2 pm and Thursday 2 pm – 6 pm.

Patients access appointments predominantly through their own GP practice. A clinician at each practice will triage patients and, if appropriate, will offer them an appointment at the service. Patients can also be booked in by NHS 111, and local UCC and accident and emergency units. In addition, the service offered routine nursing appointments for specific clinical issues set out within a referral scope in addition to child and travel immunisations, NHS health checks and cervical screening. Routine nursing appointments could be booked by reception staff at member practices using the criteria outlined in the referral scope.

Updated 16 May 2019

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at on 27 March 2019 as part of our inspection programme.

At this inspection we found:

• The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• There was a strong focus on continuous learning and improvement at all levels of the organisation

The areas where the provider should make improvements are:

• Retain records related to staff induction for all staff.
• Have oversight of risk management activities undertaken by third parties.
• Advertise translation services.
• Include contact details of the organisations patients can escalate complaints to in complaint response letters
• Following guidance and best practice for the management of sharps waste
• Include contact details for all staff in the service’s business continuity plan.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care