- Dentist
Brace Orthodontics
Report from 7 May 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site, announced assessment on 20 August 2024. We found the practice had met regulations. The practice had systems to manage risks and recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance, and they were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Brace Orthodontics is in Harpenden and provides NHS and private orthodontic care and treatment for adults and children. At the time of our assessment, the dental team included a principal orthodontist, 1 orthodontic therapist, 2 orthodontic nurses and a practice manager. A compliance manager provided governance support. The practice had 2 treatment rooms. During the assessment we spoke with the principal orthodontist, 2 orthodontic nurses, the practice manager and the compliance manager.
People's experience of this service
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. Between 5 August and 19 August 2024, we received feedback from 16 patients. All feedback was positive. Comments included, “Great friendly staff. Very knowledgeable clinicians. I'm very happy about my child's treatment. Highly recommend....” and “my dental treatment is ongoing with care and attention. I have and continue to be seen on time in a friendly and professional manner.” On the day of the onsite assessment, we received feedback from 8 patients. Their responses provided a positive view of the dental team and care provided by the practice. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness.