Bowercroft Care Limited

Updated 14 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of CQC's response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 23 March 2021 and was announced.

Updated 14 April 2021

About the service: Bowercroft Care Limited is a residential care home providing accommodation and personal care for 18 older people. At the time of this inspection 15 people were living permanently in the service and one person was staying for a period of respite.

For more details, please read the full report which is on the CQC website at www.cqc.org.uk

People's experience of using this service:

People told us they enjoyed living at the service and felt safe. One person said, “It’s a happy home, all the staff are lovely and caring. You’ve only got to ask and they will do anything for me.” We observed kind natured interactions between people and staff. Staff knew people well and protected people’s dignity whilst maintaining their privacy.

People’s safety had been promoted and potential risks posed to people had been mitigated. Equipment used within the service had been regularly serviced to ensure they were in good working order. The registered manager and staff understood their responsibilities about safeguarding and had been appropriately trained.

There were enough appropriately trained staff on duty to meet people’s needs. Staff were recruited safely to ensure their suitability to work with people. Staff received support and guidance in their role by the registered manager.

Accidents and incidents were recorded, and risk assessments were in place for the event of an emergency. Arrangements were in place for the safe administration of medicines.

People were involved in planning their care and support. Care plans were person-centred and promoted people’s independence. Care records were regularly reviewed and updated when necessary. People’s needs were assessed before they moved into the service.

People were supported to maintain their nutrition and hydration with a variety of choices. People could access appropriate health care services when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were involved in planning and reviewing their care and support.

Systems were in place to monitor and improve the quality and safety of the service. People’s feedback about the service was actively sought and acted on. The provider had a continuous development plan in place to enhance and improve people’s experiences.

Rating at last inspection: At the last inspection the service was rated Good (published 22 August 2016)

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.